Ozzy for security integrators & access control.
The First Company to Answer Gets the Job
Ozzy captures every inbound quote request, schedules service calls, and follows up on proposals — so your integration business never loses a lead to slow response.
Avg project value
$12,004
The average access control project is worth $12,004. A commercial camera system runs $1,500–$8,000. One missed inquiry call is a $5,000–$12,000 loss.
The reality
The problems that led us to build Ozzy
New-client inquiry calls come in while your techs are on-site doing installs — and no one answers.
Quote requests hit voicemail; 85% of those callers never call back and go straight to a competitor.
Multi-site commercial clients call for service with no consistent point of contact and long hold times.
After-hours calls from commercial clients with access control or camera system issues go unanswered.
What Ozzy handles
How Ozzy helps
Inbound quote request capture
Every new-client call answered, prospect details captured, and lead pushed to your CRM for rapid follow-up.
Service call scheduling
Existing clients book service calls directly through Ozzy, synced to your field management system.
Outbound maintenance reminders
Ozzy proactively calls clients ahead of scheduled maintenance so no contract lapses silently.
After-hours emergency intake
Access control failures, camera issues, and alarm faults after hours handled and routed to your on-call team.
Multi-site client routing
Ozzy identifies the caller's account, retrieves site details, and routes to the right tech or account manager.
Proposal follow-up calls
Ozzy follows up on outstanding proposals and quotes so warm leads don't go cold.
Residential & commercial
Works for both sides of your business
Residential security systems
- Homeowner inquiries about camera and doorbell installs
- Residential alarm and smart lock service calls
- New home builder security consultations
- After-hours residential alarm follow-up
Commercial security & access control
- Multi-site access control quote requests
- Commercial camera system installs and service
- Facility manager calls for access control issues
- After-hours commercial security system troubleshooting
FAQ
Frequently asked questions
See Ozzy handle your calls.
15-minute demo. No obligation.