From the Ozzy team.
Industry insights
Practical articles for security integrators, fire protection contractors, and alarm dealers.
Commercial vs. Residential: One AI, Two Very Different Call Flows
A homeowner calling about a doorbell camera and a facilities manager calling about access control for a 12-story building are not the same call. Here's how Ozzy handles both.
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Reducing Subscriber Churn: The Follow-Up Calls That Never Happen
Most alarm companies spend heavily to win new monitoring subscribers but invest almost nothing in keeping them. The follow-up calls that prevent churn are the easiest ones to automate.
Why Your Best Technicians Shouldn't Be Answering Phones
Every time a skilled technician stops work to take a phone call, you're paying premium labor rates for receptionist duties. The opportunity cost is real — and measurable.
NFPA Inspection Compliance: The Scheduling Problem Nobody Talks About
Fire protection companies know NFPA codes inside and out. What trips them up isn't the inspection itself — it's getting the customer to actually schedule it.
Why 85% of Your Missed Calls Are Gone Forever
Most alarm and fire companies assume a missed call means a callback later. The data says something very different — and the math is brutal.
Central Station vs. Dealer Operations: Where AI Fits In
AI voice agents don't replace your central station. They replace the calls your office staff can't get to. Here's where the line is — and why it matters.
How Fire Protection Companies Lose 20–30% of Revenue Before a Technician Leaves the Shop
The biggest revenue leak in fire protection isn't a pricing problem or a staffing problem. It's a follow-up problem — and it starts with a phone call that never gets made.
How AI Voice Agents Actually Work (And What They Can't Do)
AI voice agents aren't magic and they aren't glorified phone trees. Here's an honest breakdown of what they do, how they do it, and where the limits are.
The ROI of Answering Every Call: Simple Math for Security Companies
Most security company owners know missed calls cost money. Few have done the actual math. Here's a straightforward framework to calculate what every unanswered call really costs your business.
The Real Cost of Your After-Hours Voicemail: A Security Dealer's Math
Your voicemail message says 'leave a message and we'll call you back.' Here's what that actually costs a 20-person alarm company every year.