The team behind Ozzy.
Built for the industry that keeps people safe
Security, fire, and alarm companies are built on response — but most lose revenue every day to unanswered calls. Ozzy was built by people who lived that problem.
Our mission
Ozzy was built by people who've installed alarm panels, pulled fire inspection reports, and run security companies.
We built it because we lived this problem — years of watching good companies lose revenue to unanswered phones. The security and fire industry deserves an AI voice agent that actually understands how these businesses work.
Why this industry
Generic AI doesn't speak your language
Generic AI answering services don't know what RMR means. They can't tell a subscriber from a prospect, or a fire alarm inspection under NFPA 72 from a routine service call. Every call flow, FAQ response, and escalation rule in Ozzy is designed around how this industry actually operates.
The result
An AI voice agent that sounds like it belongs to your business — not a generic tech product bolted onto your phone line.
What we believe
Our principles
The phone is still your front door
In the security and fire industry, more new business comes in through an inbound phone call than through any digital channel. Treating your phone system as a second-class citizen is one of the most expensive things a company in this space can do.
After-hours isn't optional
Your customers don't have system issues on a schedule. Emergencies, questions, and new leads come in at 9 PM on a Friday. A solution that only works 9–5 doesn't solve the problem.
AI should work with your people, not replace them
The goal isn't to replace your dispatcher or coordinator. It's to handle the volume they can't — the calls that come in when they're already on the phone, the after-hours inquiries, the routine FAQ calls — so your staff focuses on the work that actually requires human judgment.
Want to see it in action?
15-minute demo. No obligation.