Ozzy for alarm dealers & monitoring companies.
Stop Losing Monitoring Accounts to Voicemail
Ozzy answers every subscriber call, captures new account inquiries, and keeps your RMR growing — without adding headcount.
Per account value
$1,400
A residential monitoring account generates $32–$50/month in RMR and sells for ~35x at company sale. That's the value of the call Ozzy captures.
The reality
The problems that led us to build Ozzy
Subscriber calls — billing questions, false alarm follow-ups, cancellation requests — are overwhelming your office staff.
New residential and commercial inquiries call after hours, hit voicemail, and never call back.
On-call techs are in the field and can't stop to take service scheduling calls.
Monitoring accounts lapse at renewal because no one made the follow-up call.
What Ozzy handles
How Ozzy helps
24/7 inbound call answering
Every subscriber call answered instantly — billing, false alarms, service requests, new account inquiries.
New account lead capture
Prospect details captured and pushed to your CRM so your sales team follows up with warm leads.
False alarm follow-up handling
Routine false alarm verification calls handled automatically so your staff focuses on real service issues.
Outbound renewal reminders
Ozzy proactively calls subscribers ahead of contract renewals to lock in another term.
After-hours dispatch routing
Urgent after-hours calls are qualified and routed to your on-call technician — no missed emergencies.
Cancellation retention intake
Cancellation requests are captured, logged, and flagged for your retention team before the account is lost.
Residential & commercial
Works for both sides of your business
Residential alarm monitoring
- New homeowner inquiries about monitoring plans
- Subscriber calls — billing, false alarms, system questions
- Renewal and retention outreach calls
- After-hours panic and emergency routing
Commercial intrusion & monitoring
- Multi-site account management calls
- New commercial security inquiries and quote requests
- Access control and system integration questions
- After-hours alarm event follow-up for commercial sites
FAQ
Frequently asked questions
See Ozzy handle your calls.
15-minute demo. No obligation.